A recent announcement by Google came with much fanfare and excitement from most Gmail users. The introduction of voice and video chat capabilities is viewed by most as an exciting step forward for the already “feature-rich” Google e-mail interface. Slowly but consistently, Google is creating a centralized portal for users to communicate with […]
Most people have experienced change in their working lives in recent years. It may have been a major restructuring of your department or your organisation, or something as apparently straight forward as moving from your own private office into an open plan environment.
Either way, it is common to find yourself working closely with […]
We face difficult conversations every day. They can be with our children, our parents, family members and spouses; with colleagues, employees and with the boss; with friends and neighbors; with tenants, landlords, business partners, and in the sports team.
Sometimes these conversations are about the big issues of race, religion, gender and politics. More often […]
I doubt whether you have ever opened a conversation with the words: I know that I am more to blame for this than you are; I know I do not have all the facts; and I know that what I am about to say makes no sense at all!
One of the hardest parts of […]
If you have an abusive boss, one who criticises or belittles you, and shows no respect for your abilities or concern for your development, you may decide to hold your tongue, keep your head down, and get along as best you can until you find another position. But you dread getting up for work every […]
In any conversation where you speak up on something that is upsetting you it is important that you get your facts straight and that you use them to open the conversation. This is not as easy as it might sound.
When your emotions run strongly, it is difficult to separate facts from feelings and you […]